Perform Job/System/Process Analysis
The job/system/process analysis is a process used to identify the essential job duty areas and tasks that are critical to workers. For existing jobs, a list of job duties and tasks is developed by a panel of workers and verified by workers who actually perform the jobs. Job shadowing and research of existing documents can also be used to perform the initial job analysis or to verify the accuracy and completeness of the information. For new equipment and systems, the job/system/process analysis is the appropriate tool to use.

Conduct Task Analysis
In the task analysis stage, each task is broken down into the steps necessary to perform the task. Information for each step is also gathered on the related knowledge, key points, safety, special tools, and standards necessary for workers to perform each task successfully. The data from this analysis is used to determine training material content, set training performance standards, and develop performance evaluations. OSHA process safety management, ISO 9000 and QS 9000 certification requirements can be addressed at this time to produce job procedures and work instructions.
The data is also used to identify which skills are required for a job in a variety of plants or settings.  When conducting the task analysis for maintenance, we often use flowcharts to provide a graphic summary of the steps involved in the troubleshooting process.
The most successful way to gather this information is to have the workers who performed the job analysis also complete the task analysis. In addition, other workers should review the work of the task analysis panel to help build consensus of all workers on the skills necessary to perform their jobs. Verification by "walking through" the results on the floor with workers is an important quality control step in this process.

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Design & Development Phase
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Analysis Phase

Once the need for training is verified, the job, system, or process that a training system will support must be analyzed.  This analysis results in a task list that identifies what the employee must know and do to perform a specific job, produce a product, or operate a system.  It is important to note that employees are involved as part of a team approach, in identifying and verifying all of the information in the job/system/process analysis.  This job/system/process analysis activity is followed by a detailed analysis of each task.  During the task analysis process, performance steps are identified, along with related knowledge, safety, key points, equipment, and standards necessary to perform the task at an acceptable level.

As in the job analysis, workers are again the primary source for gathering and verifying the information for the task analysis.  Task Trainers has experience conducting task analysis in small group sessions, in one-on-one interviews, and in job shadowing.  Regardless of the approach used, we help workers identify and detail the steps involved in performing the critical tasks identified during the job/system/process analysis.